Welcome to IDN

The one-stop solution for all your telecommunications needs!
Search:

About Our Services
  • Services introduction
    •  
    Services to the Home and Business User
  • Wholesale call termination
  • Toll-free numbers
  • Call shop services
  • Call centre services
  • International VoIP
  • IVR Call Processing
  • SMS Processing
  • Website Development
  • Bespoke Software
    •  
    Services for Resellers
  • Becoming a reseller
  • Calling cards
  • Home accounts
  • Call back
  • Premium Rate Services
  • Carrier Pre-Select
  • Bandwidth and leased line
  • Services FAQ
    		•
    Bespoke Software Development

    Develop Efficient Business Processes
    Integrating Voice, Web and Data

    What IDN offer:

    While every organization has different products, target markets and business processes, all organizations can benefit from automation and harmonization of key processes within their business.

    IDN Bespoke Software development services aims to define business requirement of clients, document requirements and build systems in line with industry standards which can help the organizational development.

    IDN software concentrates in the following market sectors:
    • Financial software including real time currency exchange data, index data, time and cost processing
    • Communication software for CTI (Computer Telephony Integration)
    • Customer Relationship Management software. Integration of Web and Voice applications.
    • Supply Chain Automation and Management
    • Goods tracking and Order processing
    • Work Flow design and implementation
    • Stock Control and Logistics management
    Case studies include:
    1. Chinese Manufacturer setup a stock centre in Kent (UK) - storing and distributing goods directly to European market via its base in UK. UK and European freephone numbers and web enabled order processing allow automated order processing and tracking. Logistics allows pickup and drop off of shipments direct to European outlet.
    2. UK local council implements Work Flow system - To manage internal and external council clients. To enable smooth flow of council services and implementation of open government policies, transparency of services and standardization of processes.
    3. UK supplier implements web and voice based Customer relationship management system to enable marketing of goods to clients, goods tracking, customer order processing, management of waranttee and support services.
    4. Afican Telecommunication company implements VoIP switch - implementation of VoIP gateway for call termination and provision of calling card services in Africa. Collaboration with local Public Telephony Operator and Carrier interconnect through IDN Points of Presence facilities.
    IDN resources include:
    1. Raising Finance - Bank and EEC finance for European projects. Venture capital finance through IDN partners for projects in developing world
    2. Legal and Infrastructural services - IDN can provide legal and Infrastructural resources for application for licenses, certificates, national and local permits. Please contact us on our available resources in your country.
    3. Project Management - Full time or part time project management. Project managers also available for projects in Africa and Asia.
    4. System development - Provision of Technical Resources for development and testing of new software.
    5. Compliance testing - Management of compliance with established standards. Testing and certification.
    6. Support infrastructure - Provision of long term local and remote support infrastructure.
    7. IDN is ISO9001 registered company as well as member of FSB and European Export and Commerce.
    If you have a project which requires Bespoke Software Development, IDN is here to help you achieve your objectives. Contact us today and see how we can help you.