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Define Customer Relation Processes
Create a positive Customer experience
Call centres are the forefront of the corporate relationship with their customer. Whether managing a sales network or providing customer support in private or public sector,
it is essential that the customer experience is a positive one. The system design must take care to enhance relationship and deepen customer association with the corporate brand.
At IDN, we work closely with our clients to develop the customer requirement specification and design a system that is right for the client business case.
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Key features of IDN Call Centre Software
IDN offer some of the most advanced call centre solutions available in the market. Key features of IDN system are:
- Distributed Geographical Locations linked via IP VPN
- IP based Call routing
- SIP phone support for support agents
- Integrate software with corporate database for rapid client detail pop-up
- Integration with automated IVR (auto attendant)
- Intelligent queuing during peak time
- Call sharing and call take over
- Supervisor monitoring ability
- Statistics on agent response and call handling
- Callback facility during peak hours
- Integration with website "Call me" button
- Integration with website "talk now" XML interface
- Integration with hosted services
- Integration with dynamic VXML and web data
- Comprehensive statistic and accounting reports
- Support for agent stations from 5 to 500
- Remote support facility
International Toll free numbers and city DDI numbers
No call centre is complete without a national and/or International presence. IDN provide Freephone numbers from Europe, Americas, Pacific basin, Australasia, Asia and Africa. These
numbers are mapped to the call centre through IDN VoIP network.
Where a client requires City DDI, IDN will provide city DDIs from the largest world cities routed directly through to the call centre. So if you require a presence in London, Paris, New York
or Milan, this can be provided by IDN.
One place for all your International points of presence.
Contact us today, for all your call centre needs.
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