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IDN provide call-shop services for United Kingdom and for all countries where call-direct services are available. Where we can provide you with the call-shop service you are looking for,
our prices are competitive and our service is second to none. In addition, IDN's bespoke Callshop management software allows unprecedented control over your business. Also if you are
starting a call-shop business we can recommend complete call-shop systems and can organize installation and long term maintenance for the system. For more information about call-shop
services or call shop management please contact customer services.
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Call shop management
IDN provide an efficient and streamlined operation ensuring a low cost base for all Callshop owners. Callshop management includes:
- Dedicated partition on IDN network where you can set up each booth
- IDN provide per second billing rate for all the calls
- Secured Web interface
- Web based billing and booth management
- Comprehensive online accounting on per booth basis or per shop basis
- Can manage multiple shops online
- Can enable or disable shops or individual booths online
- Can set your own sell rates for individual booth
- Can provide home accounts and calling cards services to your clients online
- Can print receipts or invoices at end of each call
- Printed invoices are fully customisable, with the ability to display own Callshop logo and letter head information
Multiple callshop management
IDN provide online facility to manage multiple Callshops via the web. All calls are real time, and the shop supervisor is able to view individual shops and individual booths. Key features are:
- Manage Callshops with different rates and margins for different customer groups
- Download Call Detail Records for individual Callshop or multiple Callshop
- Retrieve call statistics, identify key destinations and assess target markets
- Full access to call shop accounts in real time
- Web service available 24 hours a day 7 days a week
- Credit and Fraud control
Callshop Interface
IDN provide a number of access facilities for Callshop based in UK:
- VoIP connection through local gateway: This is the most common used interface. The booths are connected to a local VoIP gateway and calls are routed through Internet to IDN network. Call details and billing are available in real time via the web.
Callshop can run in conjunction with an internet café.
- 1XXX access via BT network in the UK: Call lines are connected directly to the BT line. There is no other equipment involved. The caller dials a four-digit number before their destination number. Call details and billing are available in real time via the web.
- UK Freephone number: Call lines are connected directly to the Telephone socket. There is no other equipment involved. The caller dials a Freephone number before their destination number. The Freephone number can also be programmed into the handset. Call details and billing are available in real time via the web.
For handset hardware please contact IDN customer services.
For International Callshops the most common interface is:
- VoIP connection through local gateway: This is the most common used interface. The booths are connected to a local VoIP gateway and calls are routed through Internet to IDN network. Call details and billing are available in real time via the web.
Callshop can run in parallel with an Internet café.
This configuration is suitable for Callshops anywhere in the world.
For more information please contact customer services.
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