Our objective is to help our resellers grow. We understand that global trade is a competitive market and we understand that you have many choices. We would like you to choose us as your telecom partner, and we ensure that we provide the best service at the best price. Below are a breakdown of what our resellers pay for IDN services.

• UK£500 (or US$900) for training & Switch Partition. This will be refunded after 6 month, if the average turnover across all active groups reaches UK£10,000 (or US$18,500) by the third month of operation, and continues to grow.
• For every special, dedicated European access numbers ordered you are charged at GBP £50 ($90.00) per number set-up.
• Set up fee for forwarding accounts is GBP £50 ($90.00), and a charge of GBP £10 ($18.00) per year for each number.
• GBP £10.00 ($18.00) per annum or £1.00 ($1.80) per month for each DDI number for Call-back service.

When calculating the reseller rates for a call-through or a calling card service, the call rate from a country to any other country is dependant on 2 factors. The free phone charge from that country to UK and then the outbound charge for termination to the destination country. IDN will provide the reseller with a per second charge rate for the free phone number and a per second rate charge for all the worldwide destinations. It is then up to the reseller to decide on rates that he wishes to sell to his clients. The procedure for setting up a reseller partition on the IDN switch is described in the reseller How to become a reseller section.

IDN review rates on monthly basis to ensure our resellers have the most competitive prices in the market.

To ensure that we can always offer the most competitive prices to our resellers and end users, IDN protects the business from bad debt, by ensuring that all services to resellers are prepaid. We can then concentrate on providing services at the tightest margin possible.

Yes. You can provide a signed authorization letter to IDN authorizing the company to deduct funds from your credit card and to add this to your account partition. All credit card clearance carries a clearance fee.

The full terms and conditions are described in the reseller contract.

IDN do not print or produce their own brand of calling cards. However, we are able to provide calling card services from any country where there is a freephone service available. This is provided as an infrastructure service to resellers who wish to print and distribute their own calling cards. The list of countries where this service is available is constantly increasing and for information about a particular country, please contact customer services.

Resellers do not get commission from IDN. IDN provides the reseller with wholesale rates to all international destinations. The reseller is free to resell these rates to his clients at the price they wish to sell. The difference between the IDN wholesale rate to the reseller and the reseller rate to his client is the profit made by the reseller.

Yes. For more information please see our Toll-Free Forwarding service.

The rates IDN provide are competitive and are aimed to help the reseller to develop his telecommunication business. As IDN works at very low margins, there are no other discounts available for resellers.

IDN parent company is based in London, UK, and as such the company operates under European Trade and Telecommunication directive. VAT is the UK "Value added Tax" which is currently 15% on all sales done inside any EEC country. This is a government tax, which has to be levied on all sales within EEC. The rates provided to reseller are dependent on the country of the reseller. For resellers outside EEC there is no VAT charge on invoices. If the reseller is based in EEC then they are eligible for UK VAT at 15%, which is added to the invoice.

Yes. The rates provided by IDN to the reseller are per second billing rates and can be offered in UK£, US$ and Euros.
In fact most IDN resellers buy rates in US$.

Yes. For more information on our remote management features see here.

Yes, you can download daily and monthly CDRs directly from the web. The daily CDRs are one day delayed and the monthly CDRs are generated on first of each month for the previous months records.

Yes. We are able to terminate international calls through various channels. If one channel fails, we can quickly reroute through an alternative channel or carrier.

The maximum duration set on our system is 90 minutes for a single call. If the user's call exceeds 90 minutes, it shall get automatically cut off by the system.

1. We operate a prepaid reseller service, all services are prepaid
2. Resellers are charged for all calls made on a per second basis (except for Mexico where calls are charged on 60 second billing due to local laws)
3. Once you start with us, you are allocated an account manager. A group is created for your clients and the group parameters are set up in order to provide the service you require. You can set up unlimited number of accounts under your group. All accounts created under the same group behave the same and according to group specifications.
4. We provide a support service from 9.00am to 17:30pm Monday to Friday (London time)
5. We provide a secure access to your group on a 24 hour basis via the Internet
6. For call back accounts, there is a charge of GBP£10 ($18.00) per DDI per year
7. You are charged GBP£500 ($900) for Teledome training & Switch Partition. This will be refunded after 6 month, if the average turn-over across all active groups reaches GBP £10,000 ($18,000) by the third month of operation, and continues to grow.
8. You are charged GBP £50 ($90.00) for every special, dedicated European access number ordered.
9. You are charged a set-up fee of GBP £50 ($90.00) for forwarding accounts. Also GBP £10 ($18.00) per number per year, or £1 ($1.80) per month for each numbers