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Current Location://Home/Products/Call Centre.
"Call centre services" - this is an automated attendant system which can answer calls, offer options to the caller for services and information and also is able to record information provided by the caller. IDN offer some of the best call centre management software on the market available today.
Because each call centre has its own requirements and features you should contact us with your specific needs. However here follows some standard basic information about our call centre products.
Call centre management.
Description:
Standard call centre management software simply manages and monitors the progress of calls. Commonly used features include checking for factors such as:
Quizzing the user for information prior to final destination of the call
Access database for relevant information on the user
Waiting online prior to a response
Response time of the operator
Call completion
Number of times for repeat use
As stated earlier IDN can custom design a call centre system around the features you need, simply contact us with your requirements for your IVR system.
For more reseller products available from IDN please see our reseller section of this site.
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