 |
Current Location://Home/Products & Services/Call Shop Services.
Callshop services introduction
Callshops are high street locations where clients are able to receive 2 distinct services:
- National long distance and International telephony services
- Internet café
IDN provide all equipment and facilities for National long distance and international telephony services. There are several ways in
which such services are provided, and depending on the country, location and requirements IDN can provide the best advise on equipment
specification and installation.
For more information about call-shop services or call shop management please see our reseller section.
If you are a reseller interested in our call shop product please contact customer services
If you are interested in finding our more about being a reseller click here.
The information below depicts some solutions provided by IDN. Depending on the level of service required, various solutions can be
provided. For more complex product requirement, a comprehensive site survey may be required.
OPTION 1: Provision of Callshop and Internet Café Services via INTERCONNECTION WITH LOCAL PTO: Suitable for
UK/European/North American interconnection
Service type: Call Shop booths through the PTO + Internet Café through Internet ADSL lines
What Equipment and software are Provided:
- 4 (x 8, 12, 16) Tone phone handset in the call shop.
- Pre-programmed Dialler
- Computer with our Call shop and Internet Billing software (excluding Monitor and keyboard and mouse)
- 4x (8, 12, 16) Analog port lines for interconnection with the PTO (the lines will need to be ordered locally from the Public
Telephony Operator by the Client)
- P.C. Ports (X6) for Internet Booths (the PCs for each Internet Booth will need to be ordered locally by the Client)
- Hub for the Internet Booths - a standard Hub size with 8 ports is provided. For other sizes please contact the account manager.
- A proxy server for ISP Provider (Internet Service Provider) with an ADSL or DSL or ISDN. (The Internet service provision will
need to be organised locally by the client)
How does it all work:
Set-up: The Call shop & Internet café system provides a complete Callshop and Internet Facility for use in Europe or anywhere in the
world. The basic system comes with a 4-line dialler, and a six-port Internet Café facility. Additional diallers can be provided,
each providing an additional 4 lines on the callshop booth and 4 lines for PTT connection. Larger Hub can also be provided for
increasing the number of Internet cafés.
OPTION 2: Provision of Callshop and Internet Café Services via VOIP Gateway interface with IDN: Suitable for Eastern
Europe/Australasia/Central and South Americas
Service type: Call Shop booths through VoIP gateway + Internet Café through Internet ADSL lines
What Equipment and software are Provided:
- 4 (x 8, 12, 16) Tone phone handset in the call shop.
- Pre-programmed Dialler
- Computer with our Call shop and Internet Billing software (excluding Monitor and keyboard and mouse)
- 4x (8, 12, 16) Analog port lines for interconnection via VoIP. There is no need for PTO lines or line rentals for this system.
- P.C. Ports (X6) for Internet Booths (the PCs for each Internet Booth will need to be ordered locally by the Client)
- Hub for the Internet Booths - a standard Hub size with 8 ports is provided. For other sizes please contact the account manager.
- A proxy server for ISP Provider (Internet Service Provider) with an ADSL or DSL or ISDN. (The Internet service provision will need to be organised locally by the client)
- A VOIP gateway with FXO interfaces for 4 lines (x 8, 12, 16)
How does it all work:
Set-up: The Call shop & Internet café system provides a complete Callshop and Internet Facility for use in Countries where IP bandwidth
can easily be purchased at reasonable costs. The basic system comes with a 4-line dialler and a 4-line FXS VoIP Gateway, and a six
port Internet Café facility. Additional diallers and Gateways can be provided, each providing an additional 4 lines on the Callshop
booth connection. Larger Hub can also be provided for increasing the number of Internet cafés.
IDN will provide remote diagnostics and management for all provided hardware and software. Please refer to standard terms and
conditions of contract for further information.
OPTION 3: Provision of Callshop and Internet Café Services via VOIP Gateway and Satellite earth Station interface
with IDN: Suitable for Africa/Central Asia
Service type: Call Shop booths through VoIP gateway + Internet Café through Satellite System.
What Equipment and software are Provided:
- 4 (x 8, 12, 16) Tone phone handset in the call shop.
- Pre-programmed Dialler
- Computer with our Call shop and Internet Billing software (excluding Monitor and keyboard and mouse)
- 4x (8, 12, 16) Analog port lines for interconnection via VoIP. There is no need for PTO lines or line rentals for this system.
- P.C. Ports (X6) for Internet Booths (the PCs for each Internet Booth will need to be ordered locally by the Client)
- Hub for the Internet Booths - a standard Hub size with 8 ports is provided. For other sizes please contact the account manager.
- VOIP gateway with FXO interfaces for 4 lines (x 8, 12, 16)
- Satellite Dish, interface equipment will be recommended by the company and will need to be contracted by the client
How does it all work:
Set-up: The Call shop & Internet café system provides a complete Callshop and Internet Facility for use in Countries where IP
bandwidth can easily be purchased at reasonable costs. The basic system comes with a 4-line dialler and a 4-line FXS VoIP Gateway,
and a six port Internet Café facility. Additional diallers and Gateways can be provided, each providing an additional 4 lines on the
Callshop booth connection. Larger Hub can also be provided for increasing the number of Internet cafés.
Satellite hardware provided will provide IP connectivity on Duplex and Simplex for use with Voice transit and Internet Café
services.
Remote management will be provided for management of Satellite hardware and all company provided components. Please refer to standard
terms and conditions of contract for further information.
OPTION 4: Provision of Callshop, Internet Café and Calling Card Services via VOIP Gateway and Satellite earth
Station interface with IDN: Suitable for Africa/Central Asia
Service type: Call Shop booths through VoIP gateway, Internet Café through Satellite System + Free phone (or local access)
no. from PTO for calling cards.
What Equipment and software are Provided:
4 (x 8, 12, 16) Tone phone handset in the call shop.
Pre-programmed Dialler
Computer with our Call shop and Internet Billing software (excluding Monitor and keyboard and mouse)
4x (8, 12, 16) Analog port lines for interconnection via VoIP. There is no need for PTO lines or line rentals for this system. If providing Calling card services, analog lines for interconnection with the PTO will be required with local access or Toll Free numbers (the lines will need to be ordered locally from the Public Telephony Operator by the Client)
P.C. Ports (X6) for Internet Booths (the PCs for each Internet Booth will need to be ordered locally by the Client)
Hub for the Internet Booths - a standard Hub size with 8 ports is provided. For other sizes please contact the account manager.
A proxy server for ISP Provider (Internet Service Provider) with an ADSL or DSL or ISDN. (The Internet service provision will need to be organised locally by the client)
A VOIP gateway with FXS interfaces for 4 lines (x 8, 12, 16)
Satellite Dish, interface equipment will be recommended by the company and will need to be contracted by the client
Satellite hardware may be provided with an additional cRTP router for additional bandwidth compression.
Additional hardware, which may be required for local Callshop and Callingcard services are FXO units, Firewall unit.
How does it all work:
Set-up: The Call shop & Internet café system provides a complete Callshop and Internet Facility for use in Countries where IP
bandwidth can easily be purchased at reasonable costs. The basic system comes with a 4-line dialler and a 4-line FXS VoIP Gateway,
and a six port Internet Café facility. Additional diallers and Gateways can be provided, each providing an additional 4 lines on the
Callshop booth connection. Larger Hub can also be provided for increasing the number of Internet cafés.
Satellite hardware provided will provide IP connectivity on Duplex and Simplex for use with Voice transit and Internet Café
services.
Remote management will be provided for management of Satellite hardware and all company provided components. Please refer to standard
terms and conditions of contract for further information.
The above explains a complete call shop system. Calls in the destination country are routed through a Satellite, which in turn are
transited through to IDN's facilities based in London.
OPTION 5: Provision of Callshop, Internet Café and Calling Card Services via VOIP Gateway and Satellite earth
Station for MULTIPOINT CONNECTIVITY: Suitable for Africa/Central Asia
Where there is a requirement for a central satellite earth station to provide connectivity for a large number of callshops in the
vicinity of the earth station, the individual callshops can be networked via wireless networking. Wireless networking involves use
of Arial Antennae, which together form an IP network. The Antennae will require line of site and each Antenna will need to be within
5 miles of the earth station.
A typical Antenna configuration is shown in the picture below.
Each callshop must have line of site with the central antenna and must be within a 5 miles radius of the central antenna.
Many wireless Antennae can be connected to a central earth station Antenna
Outdoor Arial Antenna with mounting for outdoor remote location installation.
There are many options available on wireless networking, however only a few have been tested and proved sufficiently stable for
voice communication applications. Please contact IDN regarding approved hardware. Due to the varying needs of each application
and complexity of technology involved, any recommendation will be dependant on the destination country where the hardware will be
installed. Where a particular hardware may be suitable for one installation, it may not be suitable for another.
|
 |
