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Current Location://Home/Reseller Services/Home Accounts.
Home account management system
Description:
IDN is a different kind of telecommunication company. Why? Because
we're committed to bringing to any individual the same communications
power, services and savings that was once reserved for only the
largest companies. Because IDN is a switch manufacturer as well
as a telecom service provider we can custom design our systems
for maximum efficiency and maximum features. Our fully featured
comprehensive home account management software manages calls in
real time. You can also create, activate and credit accounts individually
or en-mass and our CLI (caller line identification) register facility
takes the hassle out of registering cli on accounts. Due to the
flexible nature of our systems you have various billing strategies
with connection charge management, session management and duration
analysis at your disposal, including being able to set various
limits for credit control. Our industry leading LCR (least cost routing)
across up to 15 carriers provides the best possible rate at the
highest ASR (average success rate) for customers. Custom call
prompts and an advertisement facility for home account groups
are available on line. In addition, our online telecom based
management facility is available to end users for balance queries,
help lines or other information. For your convenience, auto diallers
or phones with built in auto diallers are available to home account
operators.
If you would like to know more about these home account features,
or have any other questions about the home account management
system please contact customer services.
Multiple home accounts group management
Description:
IDN is a switch manufacturer as well as a telecom service provider.
We have a very efficient and streamlined operation ensuring a
low cost base for all our users. We also custom design our switches
with you in mind. An example of this is the management facility
for home account producers who manage multiple home accounts with
different rates and margins for different groups or public sectors
(or possibly though different resellers). This normally would
be very difficult and tiresome to manage. For example, a home
account operator may have unlimited number of resellers with unlimited
number of home accounts for distribution through their reseller
chain. However, with IDN the process is very simple. Reseller
margins and reseller rates and full access to all home accounts
are available in real time from the IDN management web site. This
web site is available 24 hours a day 7 days a week, making management
easy from anywhere with a PC and Internet access. At IDN we also
take security very seriously, because of this we have built full
credit and fraud control from the switch level upwards to the full
management system. In addition, if required a networking sales
force can be created to support and manage this product.
If you would like to know more about these home account features,
or have any other questions about the home account management
system please contact customer services.
Customer relationship management
Description:
In today's ever-competitive business world providing a good level
of customer relations is vital for the success of a business.
IDN's comprehensive customer relationship management software
application allows you to operate, manage and support multiple
home accounts through many distributors via central or multi central
support desks. Within this custom application, operators can view
calls in real time, and are able to view calls in progress and
any calls made in the past 365 days. And, if necessary, accounts
can be activated, credited or suspended at real time. For problem
resolution or performance information, an individual home account
or group of accounts' call profile information and usage with
statistical information can be viewed.
If you would like to know more about these home account features,
or have any other questions about the home account management
system please contact customer services.
Real-time billing and fault resolution
Description:
Because IDN provide one of the industries leading comprehensive
home account management software, you can rest assured that you
are getting the finest quality and most reliable systems. All
home account billing is done at real time and because of this,
operators can check the outcome of a call on a call by call basis
live on the system. This feature is excellent for problem and
fault resolution. Features of note include:
All information from call initiation to call termination is
available on line for real time support.
All calls up to 365 days are kept live on the system for historical
review
If you would like to know more about these home account features,
or have any other questions about the home account management
system please contact customer services.
Rechargeable cards used with home account
Description:
Because IDN manufacture our own switches and billing/management
software we are able to be highly flexible in our approach to
new products. An example of this is the recent introduction
of rechargeable calling cards. These are special calling cards
with magnetic strips that contain information about the account
and can be recharged at any high street vendor. The card is
swiped through their machine and credited via credit/debit card
or by cash. The card can easily be used by home-account operators
to sell information or services on line or to provide international
call termination to their clients when they are away from home.
If you would like to know more about these home account features,
or have any other questions about the home account management
system please contact customer services.
Detailed statistical information
Description:
Because IDN realise that control over your business is important
our comprehensive home account management software also includes
full detailed statistical information on your accounts. Statistics
for daily, monthly or for a given time period are available
for browsing and analysis online. Statistical categories available
on our management system include:
Most called destination by
duration - find out where your top destinations are. Find out
which destinations you need to recalculate rates for.
Best ASR
(average success rate) destination - find out which destinations
have the best connectivity. And find out which destinations
may be problematic.
Most called destination by number of calls.
-Find out where your highest volume of calls is going.
Time
distribution of calls (over 24-hour period) - Find out at what
time of the day customers' use your accounts the most.
Account
information - find out which accounts are being used the most
and how much balance they have left.
If you would like to know more about these home account features,
or have any other questions about the home account management
system please contact customer services.
Various access facilities
Description:
An access facility is the way in which a home account customer
can access the home account platform. IDN provide a number of
different access facilities to home account providers:
1XXX
access via BT network in the UK. This option means the customer
only needs to dial a four-digit number before they can use their
account.
Toll free number (0800,1-800,etc). This option means
the customer can use their account after dialling a toll free
number.
Local access number (0845, etc). This option means the
customer can use their account after dialling a local access
number.
Local Numbers. This option means the customer can use
their account after dialling a local number.
IP call connect.
This option means the customer can use their account after connecting
using Internet protocol. This is also known as VoIP. A customer
can make a call over the Internet using their PC and a suitable
headset or via an Internet phone. Once connected to the home
account platform they can use the account as normal.
IDN also provides toll free access numbers in other international
destinations for international travellers (free phone access from
USA, Canada and much of Europe).
If you would like to know more about these home account features,
or have any other questions about the home account management
system please contact customer services.
Credit card facilities
IDN can offer you credit and debit card clearance for your accounts
PDF document
 IDN
home account services PDF document is available
here.
Need help downloading? You need Adobe Acrobat 5.0 or later
to view the PDF documents on this site. Please see our help
section.
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