Call Centre
Call centres are the forefront of the corporate relationship with their customers. Whether managing a sales network or providing customer support in private or public sector, it is essential that the customer experience is a positive one. IDNs system design will enhance relationship and deepen customer association with your corporate brand.
Key Features
IDN offer some of the most advanced call centre solutions available in the market
- Integrate software with corporate database for rapid client detail pop-up
- Integration with automated IVR (auto attendant)
- Intelligent queuing during peak time
- Call sharing and call take over
- Supervisor monitoring ability
- Statistics on agent response and call handling
- Call-back facility during peak hours
- Integration with website "Call me" button
- Integration with website "talk now" XML interface
- Integration with hosted services
- Integration with dynamic VXML and web data
- Distributed Geographical Locations linked via IP VPN to combine voice and data
- TDM or IP based Call routing
- SIP phone support for remote agents
- Comprehensive statistic and accounting reports
- Support for agent stations from 5 to 500
- Remote support facility