• IVR Systems can be Static, Dynamic or Custom built
• Static IVR play back same message to all caller
• Dynamic IVR can modify message based on day of week, time of day and provide multi lingual facilities where required
• Custom built IVR can integrate with other business systems and processes to automate customer support, order processing, payment and many of the company processes
• Automated handling of customer inbound calls
• Integrate with SMS, Fax and Email
• multi lingual facilities
• Integration with other internal or external systems
• Ability to automate existing work flow processes
• Used for both external and internal customers within an organisation

If you have a business or project where clients will be calling you; or if you have a project which requires calling a large number of your clients, IDN is here to help you achieve your best results.